We are able to offer telehealth for some of our services. To find out if your conultation is suitable for telehealth, please contact our office for more information.
Steps for Telehealth Appointment:
1. Ring the office to see if you are suitable, a tentative appointment time will be made for you.
2. Upload required documents +/- photos (instructions below) at least 5 days prior as to allow time for preview and assessment.
3. An invoice will be forwarded to you for prepayment. Prepayment needs to be made at least 72 hours prior to your appointment.
4. Once payment is received, you will receive a confirmation email, and a link for your appointment no later than 24 hours prior to your appointment.
5. If your consultation attracts a Medicare rebate, you will receive a receipt via email for your Medicare claim after your consultation (please allow 24 hours).
Please note that prepayment is non refundable for <24 hours cancellation.
If you have been given a telehealth appointment:
- Please download our registration form HERE. Print it out and fill it out. Don't forget to sign your form at the bottom.
- Please upload you completed registration form and other documents or photos as requested by clicking on the bottom ------->
- If you are having trouble uploading, you can always email your attachments and information to email@example.com with your name and date of birth in the Subject.
Please note that all uploads must be done no later than 5 days prior to your appointment.
If you have been requested to email or upload photos for your consultation, please note that if the resolution or the focus of the photo is poor, we will not be able to do an adequate telehealth consultation. You may be asked to resubmit your photos or a face to face appointment may be offered to you as an alternative option.
Tips on taking photos:
1. Don't try and take the photos yourself, get someone to take it for you. Make sure the lighting is adequate, and the photos are focussed.
2. If you are taking a photo of a skin lesion, make sure you mark the lesion or biopsy site with a pen or marker before you take the photos. Send two photos. One should be a close up where the lesion takes up about 30% of the photo. The other should be taken slightly further away, to include two other anatomical features so that we can tell where the lesion is. For example, if the lesion is on your forearm, your photo should include your wrist and your elbow; if the lesion is on your back, your photo should include your shoulder and your armpit, or your hip and your buttock; if the lesion is on you face, you should include an eye, a nose, the jawline, or the ear.
3. If you are taking a photo of your body/chest, don't include your face. Please don't cover the areas that is the purpose of your consultation. Always take three photos, one from the front, and one from each side.
4. Check your background, it is always best to take the photos in front of a door or wall with the light shining on you from behind the photographer.
5. Do not take the photos in front of a window or light, as this will give you bad lighting and poor focus.